Simon Data incident

Journeys Experiencing Performance Issues

Minor Resolved View vendor source →

Simon Data experienced a minor incident on April 25, 2024 affecting Simon Data Syncs, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2024, 03:53 PM UTC
Resolved
Apr 25, 2024, 05:19 PM UTC
Duration
1h 26m
Detected by Pingoru
Apr 25, 2024, 03:53 PM UTC

Affected components

Simon Data Syncs

Update timeline

  1. investigating Apr 25, 2024, 03:53 PM UTC

    We are currently investigating an issue that is preventing contacts from entering journeys.

  2. monitoring Apr 25, 2024, 04:25 PM UTC

    We have implemented a fix and contacts are successfully entering journeys. Our team is continuing to monitor the situation.

  3. resolved Apr 25, 2024, 05:19 PM UTC

    This incident has been resolved.