Simon Data experienced a major incident on September 29, 2023 affecting Simon Web App, lasting 4h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Simon Web App
Update timeline
- identified Sep 29, 2023, 04:14 PM UTC
We are currently experiencing a service disruption with the Simon Web App. Our engineering team has identified the root cause and is implementing a solution. All users attempting to use the web application may be affected. We will send an additional update in 30 minutes if not resolved.
- monitoring Sep 29, 2023, 04:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2023, 08:15 PM UTC
This incident has been fully resolved.