Simon Data incident

Email Exports for Datasets, Segments and Campaigns Unavailable

Major Resolved View vendor source →

Simon Data experienced a major incident on February 28, 2024 affecting Simon Web App, lasting 5d 21h. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2024, 07:51 PM UTC
Resolved
Mar 05, 2024, 05:16 PM UTC
Duration
5d 21h
Detected by Pingoru
Feb 28, 2024, 07:51 PM UTC

Affected components

Simon Web App

Update timeline

  1. identified Feb 28, 2024, 07:51 PM UTC

    We are currently investigating an issue that prevents users to successfully export via email datasets, segments or campaigns. Our team is looking into this and we will continue to provide updates.

  2. monitoring Mar 04, 2024, 10:21 PM UTC

    We are QA-ing an adjustment to the functionality and will post here when it's resolved.

  3. resolved Mar 05, 2024, 05:16 PM UTC

    The new workflow is now live for exports