Simon Data incident
Simon Data Web App may be inaccessible to users
Simon Data experienced a critical incident on September 26, 2024 affecting Simon Web App, lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 26, 2024, 04:06 PM UTC
Simon Data is currently investigating an issue where the Web App may not be accessible by users. Our team is currently working on resolution. Updates will be posted here.
- investigating Sep 26, 2024, 04:07 PM UTC
We are continuing to investigate the issue with the Simon Web App. It should be noted that the Audience API was also impacted, but has since recovered. The duration of this impact to AAPI was 10:45 - 10:55 AM Central. No other products/features are known to be impacted at this time, but will update as information becomes available. If you are experiencing an issue with product/features outside what is mentioned, please let us know by submitting a support ticket to our team.
- identified Sep 26, 2024, 04:28 PM UTC
There is a known AWS outage impacting our Simon Data endpoints. We are actively monitoring the issue and will provide updates here.
- monitoring Sep 26, 2024, 04:43 PM UTC
We have a few confirmed reports that the Web App is available for some users, but performance may be degraded. We continue to monitor the situation and will provide updates here.
- resolved Sep 26, 2024, 05:20 PM UTC
As of 1:15PM EDT, AWS has determined that services relevant to Simon Data have recovered. We will continue to monitor on our end for any changes. If you have any specific questions for our team, please reach out via support ticket.