Simon Data incident

Journey Log Data Outage

Minor Resolved View vendor source →

Simon Data experienced a minor incident on December 13, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2024, 06:00 PM UTC
Resolved
Dec 13, 2024, 06:00 PM UTC
Duration
—
Detected by Pingoru
Dec 13, 2024, 06:00 PM UTC

Update timeline

  1. resolved Dec 13, 2024, 10:54 PM UTC

    From 13:00 to 14:40 EST, Journey actions, e.g. sends, delays, continued as expected. However, the associated log data was not written to Journey Contact History. Therefore, Journey actions during this time will not be reflected in Simon Journey's Reporting UI as well as available in Contact History log data feeds.