Simon Data incident

Simon Web App Service Disruption

Minor Resolved View vendor source →

Simon Data experienced a minor incident on March 4, 2025 affecting Simon Web App and Simon Audience API, lasting 20h 53m. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2025, 10:56 PM UTC
Resolved
Mar 05, 2025, 07:50 PM UTC
Duration
20h 53m
Detected by Pingoru
Mar 04, 2025, 10:56 PM UTC

Affected components

Simon Web AppSimon Audience API

Update timeline

  1. investigating Mar 04, 2025, 10:56 PM UTC

    We are currently experiencing a service disruption with the Simon Web App and are investigating the degraded performance.

  2. investigating Mar 04, 2025, 11:16 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 04, 2025, 11:17 PM UTC

    We are continuing to investigate this issue.

  4. investigating Mar 04, 2025, 11:17 PM UTC

    We are continuing to investigate this issue.

  5. identified Mar 04, 2025, 11:42 PM UTC

    Simon experienced a database outage. The database was restarted, we are working with AWS to determine the root cause.

  6. monitoring Mar 05, 2025, 12:16 AM UTC

    A fix has been implemented and we are monitoring the results. Web App may be slower to load.

  7. resolved Mar 05, 2025, 07:50 PM UTC

    This incident has been resolved.