SignOnSite experienced a notice incident on April 9, 2024 affecting iOS App and Android App, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
iOS AppAndroid App
Update timeline
- identified Apr 09, 2024, 10:40 PM UTC
Sign On for iOS and Android is partially working. * Workers are able to sign onto site, but their applications do not reflect they are signed on without the app being restarted. * Apps not reflecting the worker has been signed on, some features do not work as intended such as Inductions and Briefings. We've identified the issue and have begun rolling out a fix. Users will not need to update their applications.
- monitoring Apr 09, 2024, 10:52 PM UTC
A fix has been released and we are monitoring the results.
- resolved Apr 09, 2024, 11:06 PM UTC
Sign On for iOS and Android has been resolved.