SignOnSite incident

System Outage

Critical Resolved View vendor source →

SignOnSite experienced a critical incident on September 9, 2024 affecting API and Website and 1 more component, lasting 18h 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2024, 04:37 AM UTC
Resolved
Sep 09, 2024, 10:54 PM UTC
Duration
18h 16m
Detected by Pingoru
Sep 09, 2024, 04:37 AM UTC

Affected components

APIWebsiteiOS AppAndroid App

Update timeline

  1. identified Sep 09, 2024, 04:37 AM UTC

    We've identified the issue and are applying a fix.

  2. monitoring Sep 09, 2024, 04:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 09, 2024, 10:54 PM UTC

    This incident has been resolved.