SignOnSite incident

Android Push Notifications Not Functioning

Major Resolved View vendor source →

SignOnSite experienced a major incident on September 10, 2024 affecting Android App, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2024, 11:35 PM UTC
Resolved
Sep 12, 2024, 05:05 AM UTC
Duration
1d 5h
Detected by Pingoru
Sep 10, 2024, 11:35 PM UTC

Affected components

Android App

Update timeline

  1. investigating Sep 10, 2024, 11:35 PM UTC

    All Android users are currently not receiving push notifications. We are currently investigating the issue.

  2. identified Sep 11, 2024, 04:17 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 11, 2024, 11:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 12, 2024, 05:05 AM UTC

    This incident has been resolved.