signNow incident

Document flow issue

Major Resolved View vendor source →

signNow experienced a major incident on November 11, 2020 affecting Web and Mobile apps and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2020, 08:15 PM UTC
Resolved
Nov 11, 2020, 08:49 PM UTC
Duration
33m
Detected by Pingoru
Nov 11, 2020, 08:15 PM UTC

Affected components

WebMobile appsAPIIntegrations

Update timeline

  1. investigating Nov 11, 2020, 08:15 PM UTC

    Some users might expect issues when trying to open, upload, or download the documents. We are currently investigating the issue.

  2. identified Nov 11, 2020, 08:22 PM UTC

    Some users might expect issues when trying to open, upload, or download the documents. We are currently working on the fix.

  3. resolved Nov 11, 2020, 08:49 PM UTC

    This incident has been resolved.