signNow incident

Login issues

Critical Resolved View vendor source →

signNow experienced a critical incident on December 7, 2021 affecting Web, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 07:52 PM UTC
Resolved
Dec 07, 2021, 10:20 PM UTC
Duration
2h 27m
Detected by Pingoru
Dec 07, 2021, 07:52 PM UTC

Affected components

Web

Update timeline

  1. identified Dec 07, 2021, 07:52 PM UTC

    Users are experiencing errors when trying to log in to signNow and use signNow platform due to AWS-related issues. We are currently working on ways to resolve this.

  2. identified Dec 07, 2021, 08:08 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Dec 07, 2021, 09:52 PM UTC

    We've applied the fix and are testing the results.

  4. resolved Dec 07, 2021, 10:20 PM UTC

    This issue has been resolved, and the system is now operational.