signNow incident

Issue with downloading and sending out documents

Major Resolved View vendor source →

signNow experienced a major incident on February 7, 2022 affecting Web and Mobile apps and 1 more component, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2022, 02:06 PM UTC
Resolved
Feb 07, 2022, 03:03 PM UTC
Duration
57m
Detected by Pingoru
Feb 07, 2022, 02:06 PM UTC

Affected components

WebMobile appsAPI

Update timeline

  1. investigating Feb 07, 2022, 02:06 PM UTC

    We are currently investigating the issue. Affected users are unable to view, upload, download documents from signNow or send them out for signing.

  2. investigating Feb 07, 2022, 02:07 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 07, 2022, 03:03 PM UTC

    This incident has been resolved.