signNow incident

Login and document flow issues

Minor Resolved View vendor source →

signNow experienced a minor incident on January 25, 2021 affecting Web and Mobile apps and 1 more component, lasting 3h 34m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2021, 06:56 PM UTC
Resolved
Jan 25, 2021, 10:31 PM UTC
Duration
3h 34m
Detected by Pingoru
Jan 25, 2021, 06:56 PM UTC

Affected components

WebMobile appsAPIIntegrations

Update timeline

  1. investigating Jan 25, 2021, 06:56 PM UTC

    Some users may encounter issues with login and document flow. Our team is already working on it.

  2. identified Jan 25, 2021, 07:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 25, 2021, 08:18 PM UTC

    We are continuing to work on a fix for the problem.

  4. monitoring Jan 25, 2021, 09:59 PM UTC

    We are monitoring the system to ensure that the issue does not occur again.

  5. resolved Jan 25, 2021, 10:31 PM UTC

    Today's incident is resolved.