signNow incident

AWS Route 53 issues in a single Availability Zone in the US-EAST-1 Region

Major Resolved View vendor source →

signNow experienced a major incident on July 28, 2020 affecting Web and API, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2020, 10:17 AM UTC
Resolved
Jul 28, 2020, 11:46 AM UTC
Duration
1h 29m
Detected by Pingoru
Jul 28, 2020, 10:17 AM UTC

Affected components

WebAPI

Update timeline

  1. identified Jul 28, 2020, 10:17 AM UTC

    Due to issues on Amazon Web Services side (an increase in DNS lookup failures from EC2 instances in a single Availability Zone in the US-EAST-1 Region), signNow users might experience problems with our services. We are working on the possible workaround and hope to have it ready within 2 hours.

  2. resolved Jul 28, 2020, 11:46 AM UTC

    The issue has been resolved and all DNS queries are being answered normally.