signNow incident

Document flow issue

Major Resolved View vendor source →

signNow experienced a major incident on October 15, 2020 affecting Web and Mobile apps and 1 more component, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2020, 01:18 PM UTC
Resolved
Oct 15, 2020, 01:28 PM UTC
Duration
10m
Detected by Pingoru
Oct 15, 2020, 01:18 PM UTC

Affected components

WebMobile appsAPIIntegrations

Update timeline

  1. identified Oct 15, 2020, 01:18 PM UTC

    Some users might experience the difficulties with the document upload, document open and send to sign features.

  2. identified Oct 15, 2020, 01:28 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 15, 2020, 01:28 PM UTC

    This incident has been resolved.