signNow incident

Site performance degradation

Major Resolved View vendor source →

signNow experienced a major incident on November 23, 2020 affecting Web, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 23, 2020, 09:24 PM UTC
Resolved
Nov 23, 2020, 10:55 PM UTC
Duration
1h 31m
Detected by Pingoru
Nov 23, 2020, 09:24 PM UTC

Affected components

Web

Update timeline

  1. identified Nov 23, 2020, 09:24 PM UTC

    The issue is identified and currently being fixed. The users might experience trouble with document management, saving, and signing.

  2. monitoring Nov 23, 2020, 09:52 PM UTC

    The fix has been implemented and we are monitoring the results.

  3. resolved Nov 23, 2020, 10:55 PM UTC

    This incident has been resolved.