signNow experienced a minor incident on November 29, 2021 affecting Web and Mobile apps and 1 more component, lasting 5h. The incident has been resolved; the full update timeline is below.
Affected components
WebMobile appsAPI
Update timeline
- investigating Nov 29, 2021, 02:26 PM UTC
Some users may experience issues on: 1. accessing documents and document history; 2. creating document groups; 3. creating copies of templates; 4. signing session.
- investigating Nov 29, 2021, 02:30 PM UTC
We are continuing to investigate this issue.
- identified Nov 29, 2021, 02:40 PM UTC
Our team has updated the issue and is working on the hotfix.
- monitoring Nov 29, 2021, 05:14 PM UTC
We are monitoring the results of the fix.
- resolved Nov 29, 2021, 07:26 PM UTC
The incident has been resolved.