signNow incident

Document management issues

Minor Resolved View vendor source →

signNow experienced a minor incident on December 3, 2021 affecting Web and Mobile apps and 1 more component, lasting 2m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2021, 04:18 PM UTC
Resolved
Dec 03, 2021, 04:20 PM UTC
Duration
2m
Detected by Pingoru
Dec 03, 2021, 04:18 PM UTC

Affected components

WebMobile appsAPI

Update timeline

  1. investigating Dec 03, 2021, 04:18 PM UTC

    Some users can experience issues with creating, saving, signing and moving documents to other folders.

  2. monitoring Dec 03, 2021, 04:19 PM UTC

    The fix has been applied and we are monitoring the results.

  3. resolved Dec 03, 2021, 04:20 PM UTC

    This incident has been resolved.