signNow incident

Login issues

Major Resolved View vendor source →

signNow experienced a major incident on August 17, 2022 affecting Web and Mobile apps and 1 more component, lasting 16h 4m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2022, 03:48 PM UTC
Resolved
Aug 18, 2022, 07:53 AM UTC
Duration
16h 4m
Detected by Pingoru
Aug 17, 2022, 03:48 PM UTC

Affected components

WebMobile appsAPIIntegrations

Update timeline

  1. investigating Aug 17, 2022, 03:48 PM UTC

    Users cannot log in to the US instance of signNow.

  2. investigating Aug 17, 2022, 04:06 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 17, 2022, 04:25 PM UTC

    The issue has been identified and we are working on the fix.

  4. monitoring Aug 17, 2022, 04:49 PM UTC

    We are monitoring the results of the fix.

  5. monitoring Aug 17, 2022, 04:53 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 18, 2022, 07:53 AM UTC

    This incident has been resolved.