signNow incident

Document management issues

Major Resolved View vendor source →

signNow experienced a major incident on December 4, 2023 affecting Web, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2023, 03:42 PM UTC
Resolved
Dec 04, 2023, 04:05 PM UTC
Duration
22m
Detected by Pingoru
Dec 04, 2023, 03:42 PM UTC

Affected components

Web

Update timeline

  1. investigating Dec 04, 2023, 03:42 PM UTC

    Users may experience problems logging in, managing documents and sending out invites.

  2. identified Dec 04, 2023, 03:46 PM UTC

    The issue has been identified and we are implementing several fixes to mitigate it.

  3. monitoring Dec 04, 2023, 04:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 04, 2023, 04:05 PM UTC

    This incident has been resolved.