signNow incident

Document/template management issues

Minor Resolved View vendor source →

signNow experienced a minor incident on May 1, 2024 affecting Web, lasting 16h 57m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2024, 05:52 PM UTC
Resolved
May 02, 2024, 10:50 AM UTC
Duration
16h 57m
Detected by Pingoru
May 01, 2024, 05:52 PM UTC

Affected components

Web

Update timeline

  1. investigating May 01, 2024, 05:52 PM UTC

    We are currently investigating the issue.

  2. identified May 01, 2024, 06:54 PM UTC

    We've identified the issue and are currently working on the fix.

  3. identified May 01, 2024, 08:35 PM UTC

    Our development team is continuing to work on the fix.

  4. monitoring May 01, 2024, 08:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. identified May 01, 2024, 09:34 PM UTC

    We are applying additional fixes to rectify the issue.

  6. resolved May 02, 2024, 10:50 AM UTC

    This incident has been resolved.