signNow incident

Document upload issue

Minor Resolved View vendor source →

signNow experienced a minor incident on May 16, 2024 affecting Web, lasting 4h 2m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2024, 01:42 AM UTC
Resolved
May 16, 2024, 05:44 AM UTC
Duration
4h 2m
Detected by Pingoru
May 16, 2024, 01:42 AM UTC

Affected components

Web

Update timeline

  1. investigating May 16, 2024, 01:42 AM UTC

    Some users may experience issues uploading an Excel file.

  2. identified May 16, 2024, 02:38 AM UTC

    We're encountering errors from a third-party application, ASPOSE Cloud. As a temporary solution for users, the document can be converted to PDF format and then uploaded to SignNow.

  3. resolved May 16, 2024, 05:44 AM UTC

    This incident has been resolved.