signNow incident

Some users may encounter issues while using the SignNow managed package in Salesforce

Minor Resolved View vendor source →

signNow experienced a minor incident on January 30, 2025 affecting Integrations, lasting 12h 11m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2025, 11:20 PM UTC
Resolved
Jan 31, 2025, 11:31 AM UTC
Duration
12h 11m
Detected by Pingoru
Jan 30, 2025, 11:20 PM UTC

Affected components

Integrations

Update timeline

  1. investigating Jan 30, 2025, 11:20 PM UTC

    Getting an error Error "SignNow Token Status code -500 Status - Internal Server Error "Could not find user in DB. Please make sure you are registered logged in user on SignNow Salesforce App before using this endpoint."

  2. identified Jan 31, 2025, 12:14 AM UTC

    It seems the issue was with the Mongo database, and the developers are investigating it.

  3. monitoring Jan 31, 2025, 12:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jan 31, 2025, 11:31 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jan 31, 2025, 11:31 AM UTC

    This incident has been resolved.