Signicat experienced a minor incident on March 11, 2026 affecting Portal and Portal API and Universal API, lasting 5h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 11, 2026, 02:42 PM UTC
We have observing degraded performance with Dokobit Portal, affecting integrations with PDF template crate/edit, PDF template fill and SignicatID onboarding process. Incident response has been initiated and we are actively investigating the issue and working to restore normal operations.
- identified Mar 11, 2026, 02:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 11, 2026, 02:44 PM UTC
A fix has been implemented, but it requires a clearing of browser cache. clear your browser cache. To fix the PDFTron error, please clear your browser cache: 1. Open browser settings: Chrome/Edge/Firefox: Click the three dots → Settings → Privacy & Security → Clear browsing data 2. Select cache to clear: Choose Cached images and files (cookies can remain) 3. Clear and reload: Click Clear data Reload the page Shortcut: Windows: Ctrl + Shift + Delete Mac: Cmd + Shift + Delete
- resolved Mar 11, 2026, 02:50 PM UTC
The incident has been resolved. Users might have to clear browser cache on individual browsers. To clear your browser cache: 1. Open browser settings: Chrome/Edge/Firefox: Click the three dots → Settings → Privacy & Security → Clear browsing data 2. Select cache to clear: Choose Cached images and files (cookies can remain) 3. Clear and reload: Click Clear data Reload the page Shortcut: Windows: Ctrl + Shift + Delete Mac: Cmd + Shift + Delete