Degraded performance - Dokobit Portal - AWS

Update timeline

1. investigating Mar 11, 2026, 02:42 PM UTC

   We have observing degraded performance with Dokobit Portal, affecting integrations with PDF template crate/edit, PDF template fill and SignicatID onboarding process. Incident response has been initiated and we are actively investigating the issue and working to restore normal operations.

2. identified Mar 11, 2026, 02:44 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Mar 11, 2026, 02:44 PM UTC

   A fix has been implemented, but it requires a clearing of browser cache. clear your browser cache. To fix the PDFTron error, please clear your browser cache: 1. Open browser settings: Chrome/Edge/Firefox: Click the three dots → Settings → Privacy & Security → Clear browsing data 2. Select cache to clear: Choose Cached images and files (cookies can remain) 3. Clear and reload: Click Clear data Reload the page Shortcut: Windows: Ctrl + Shift + Delete Mac: Cmd + Shift + Delete

4. resolved Mar 11, 2026, 02:50 PM UTC

   The incident has been resolved. Users might have to clear browser cache on individual browsers. To clear your browser cache: 1. Open browser settings: Chrome/Edge/Firefox: Click the three dots → Settings → Privacy & Security → Clear browsing data 2. Select cache to clear: Choose Cached images and files (cookies can remain) 3. Clear and reload: Click Clear data Reload the page Shortcut: Windows: Ctrl + Shift + Delete Mac: Cmd + Shift + Delete