Signicat incident

Incident on 3rd party service - Norwegian BankID Signing

Minor Resolved View vendor source →

Signicat experienced a minor incident on September 3, 2026 affecting Sign API v2 and Enterprise Sign API and 1 more component, lasting 13h 4m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 06:27 AM UTC
Resolved
Sep 03, 2026, 07:31 PM UTC
Duration
13h 4m
Detected by Pingoru
Sep 03, 2026, 06:27 AM UTC

Affected components

Sign API v2Enterprise Sign APIExpress Signature API

Update timeline

  1. monitoring Sep 03, 2026, 06:27 AM UTC

    Status: Monitoring An incident is currently affecting Norwegian BankID Signing Our connection towards this 3rd party service is running but is not functioning properly as a result of their incident. We are monitoring their progression towards resolution. Affected components Enterprise Sign API (Degraded performance) Sign API v2 (Degraded performance) Express Signature API (Degraded performance)

  2. monitoring Sep 03, 2026, 07:47 AM UTC

    Status: Monitoring Norwegian BankID is currently working on a fix for this issue. Norwegian BankID Components affected: BankID Signing - BankID Signing CSC BankID Signing - BankID Signing WYSIWYS BankID Signing - BankID Signing B2B BankID Signing - BankID Qualified Timstamp Affected components Sign API v2 (Degraded performance) Express Signature API (Degraded performance) Enterprise Sign API (Degraded performance)

  3. monitoring Sep 03, 2026, 08:29 AM UTC

    Status: Monitoring An incident is currently affecting Norwegian BankID Our connection towards this 3rd party service is running but is not functioning properly as a result of their incident. We are monitoring their progression towards resolution. Affected components Sign API v2 (Degraded performance) Express Signature API (Degraded performance) Enterprise Sign API (Degraded performance)

  4. monitoring Sep 03, 2026, 08:56 AM UTC

    Status: Monitoring Norwegian BankID is currently working on a fix for this issue. Norwegian BankID Components affected: BankID Signing - BankID Signing CSC BankID Signing - BankID Signing WYSIWYS BankID Signing - BankID Signing B2B BankID Signing - BankID Qualified Timstamp Affected components Sign API v2 (Degraded performance) Express Signature API (Degraded performance) Enterprise Sign API (Degraded performance)

  5. monitoring Sep 03, 2026, 09:31 AM UTC

    Status: Monitoring Norwegian BankID is currently working on a fix for this issue. Norwegian BankID Components affected: BankID Signing - BankID Signing CSC BankID Signing - BankID Signing WYSIWYS BankID Signing - BankID Signing B2B BankID Signing - BankID Qualified Timstamp Affected components Sign API v2 (Degraded performance) Express Signature API (Degraded performance) Enterprise Sign API (Degraded performance)

  6. monitoring Sep 03, 2026, 10:12 AM UTC

    Status: Monitoring Norwegian BankID has given a ETA for 13:00 Norwegian BankID is currently working on a fix for this issue. Norwegian BankID Components affected: BankID Signing - BankID Signing CSC BankID Signing - BankID Signing WYSIWYS BankID Signing - BankID Signing B2B BankID Signing - BankID Qualified Timstamp Affected components Sign API v2 (Degraded performance) Express Signature API (Degraded performance) Enterprise Sign API (Degraded performance)

  7. monitoring Sep 03, 2026, 11:14 AM UTC

    Status: Monitoring Norwegian BankID has given a ETA for 15:00 Norwegian BankID is currently working on a fix for this issue. Norwegian BankID Components affected: BankID Signing - BankID Signing CSC BankID Signing - BankID Signing WYSIWYS BankID Signing - BankID Signing B2B BankID Signing - BankID Qualified Timstamp Affected components Sign API v2 (Degraded performance) Express Signature API (Degraded performance) Enterprise Sign API (Degraded performance)

  8. monitoring Sep 03, 2026, 01:29 PM UTC

    Status: Monitoring Norwegian BankID no new ETA given Norwegian BankID is currently working on a fix for this issue. Norwegian BankID Components affected: BankID Signing - BankID Signing CSC BankID Signing - BankID Signing WYSIWYS BankID Signing - BankID Signing B2B BankID Signing - BankID Qualified Timstamp Affected components Sign API v2 (Degraded performance) Express Signature API (Degraded performance) Enterprise Sign API (Degraded performance)

  9. monitoring Sep 03, 2026, 01:58 PM UTC

    Status: Monitoring Norwegian BankID new ETA 17:40 Norwegian BankID is currently working on a fix for this issue. Norwegian BankID Components affected: BankID Signing - BankID Signing CSC BankID Signing - BankID Signing WYSIWYS BankID Signing - BankID Signing B2B BankID Signing - BankID Qualified Timstamp Affected components Sign API v2 (Degraded performance) Express Signature API (Degraded performance) Enterprise Sign API (Degraded performance)

  10. monitoring Sep 03, 2026, 05:10 PM UTC

    Status: Monitoring Norwegian BankID is actively working on a fix for this issue. Affected components Sign API v2 (Degraded performance) Express Signature API (Degraded performance) Enterprise Sign API (Degraded performance)

  11. monitoring Sep 03, 2026, 05:27 PM UTC

    Status: Monitoring Incident handling is still ongoing, expected trajectory is at least 4 hours. Affected components Sign API v2 (Degraded performance) Express Signature API (Degraded performance) Enterprise Sign API (Degraded performance)

  12. monitoring Sep 03, 2026, 07:09 PM UTC

    Status: Monitoring We are seeing improvements towards the sign solution. Affected components Express Signature API (Degraded performance) Enterprise Sign API (Degraded performance) Sign API v2 (Degraded performance)

  13. resolved Sep 03, 2026, 07:31 PM UTC

    Status: Resolved The incident has been resolved and the product is working as expected. Affected components Sign API v2 (Operational) Express Signature API (Operational) Enterprise Sign API (Operational)