Signeasy incident

Partial outage - Request signature functionality

Minor Resolved View vendor source →

Signeasy experienced a minor incident on October 2, 2020 affecting Web Application and API - v1 and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2020, 02:11 PM UTC
Resolved
Oct 02, 2020, 03:16 PM UTC
Duration
1h 5m
Detected by Pingoru
Oct 02, 2020, 02:11 PM UTC

Affected components

Web ApplicationAPI - v1API - v2Android ApplicationiOS Application

Update timeline

  1. investigating Oct 02, 2020, 02:11 PM UTC

    The request signature functionality is operating in a degraded fashion for a fraction of users. We are looking into it.

  2. monitoring Oct 02, 2020, 02:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 02, 2020, 03:16 PM UTC

    This incident has been resolved.