Signeasy incident

Partial outage - Accessing the web application and the website.

Minor Resolved View vendor source →

Signeasy experienced a minor incident on October 13, 2020 affecting Web Application and Website, lasting 6h 52m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2020, 02:00 PM UTC
Resolved
Oct 13, 2020, 08:52 PM UTC
Duration
6h 52m
Detected by Pingoru
Oct 13, 2020, 02:00 PM UTC

Affected components

Web ApplicationWebsite

Update timeline

  1. investigating Oct 13, 2020, 02:00 PM UTC

    Accessing the web application and the SignEasy website is operating in a degraded fashion for a fraction of users. We are looking into it.

  2. investigating Oct 13, 2020, 02:26 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Oct 13, 2020, 02:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 13, 2020, 08:34 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 13, 2020, 08:52 PM UTC

    This incident has been resolved.