Signeasy incident

Major Outage - The website is not operational (SignEasy application on web and mobile is functional)

Critical Resolved View vendor source →

Signeasy experienced a critical incident on January 21, 2021 affecting Purchases and Website, lasting 7h 35m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2021, 10:50 AM UTC
Resolved
Jan 21, 2021, 06:25 PM UTC
Duration
7h 35m
Detected by Pingoru
Jan 21, 2021, 10:50 AM UTC

Affected components

PurchasesWebsite

Update timeline

  1. investigating Jan 21, 2021, 10:50 AM UTC

    We are investigating this on priority

  2. investigating Jan 21, 2021, 10:54 AM UTC

    Our in App purchase is not functional across all platforms. We are investigating this on priority.

  3. identified Jan 21, 2021, 11:59 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jan 21, 2021, 12:08 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jan 21, 2021, 12:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 21, 2021, 06:25 PM UTC

    This incident has been resolved.