Signeasy incident

Major outage - Importing of non-pdf fails

Critical Resolved View vendor source →

Signeasy experienced a critical incident on June 21, 2021 affecting Document conversion, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2021, 02:16 AM UTC
Resolved
Jun 21, 2021, 03:20 AM UTC
Duration
1h 4m
Detected by Pingoru
Jun 21, 2021, 02:16 AM UTC

Affected components

Document conversion

Update timeline

  1. investigating Jun 21, 2021, 02:16 AM UTC

    We're experiencing issues with importing non-pdf documents into SignEasy. We are looking into this issue on a higher priority.

  2. resolved Jun 21, 2021, 03:20 AM UTC

    This incident has been resolved.