Signable had 12 outages in the last 2 years totaling 7h 3m of downtime — averaging 0.5 incidents per month.
There were 12 Signable outages since July 30, 2024 totaling 7h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating an issue impacting the the Web App and API where customers are experiencing degraded performance. We will share an update as soon as we have more information. Thank you for your patience.
This incident has been resolved.
This incident has been resolved.
We have identified a fix for the issues affecting document signing. We’re working to implement it and will let you know as soon as it is deployed.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue affecting the web application. We will post a further update shortly.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue affecting the API that is causing some requests to time out. We have determined the root cause, and we are actively implementing a fix.
We have identified a fix for the issue affecting the API. The fix has been deployed, and we will continue to monitor the situation.
We can confirm that our monitoring shows that the issues impacting the API have been resolved. If you continue to experience problems, please contact our support team at [email protected]. A full report will be published as soon as we have finished investigating the root cause. Thank you for your patience.
The issue has been identified and a fix is being implemented.
We have identified a fix for the issues affecting app logins and envelope signing. We’re working to implement it and will let you know as soon as it is deployed.
Login and envelope signing issues have recovered and we are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience. A full report will be published as soon as we have finished investigating the root cause.
We can confirm that our monitoring is showing that the issues impacting login have been resolved. A full post-mortem will be published as soon as it is available. If you continue to experience problems please contact our support team [email protected]. A full report will be published as soon as we have finished investigating the root cause. Thank you for your patience.
We have identified a fix for the issues affecting the Public API, including the inability to send envelopes. We’re working to implement it and will let you know as soon as it is deployed.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified a fix for the issues affecting email with PDF's attached. We’re working to implement it and will let you know as soon as it is deployed. Emails that don't have PDF's attached are working as expected.
We can confirm that our monitoring is showing that the issues impacting sending emails that have attachments have been resolved. We are now working to send the emails that have been delayed. A full post-mortem will be published as soon as it is available. If you continue to experience problems please contact our support team [email protected]. A full report will be published as soon as we have finished investigating the root cause. Thank you for your patience.
We are currently investigating an issue where an infinite loading state is displayed to users when trying to add fields.
We are continuing to investigate this issue.
We have identified the issue and implemented a fix. If you are still experiencing issues, please refresh your browser.
This incident has been resolved.
We are currently investigating this issue.
We have identified a fix for the issues affecting signable.co.uk, and signable.us. We’re working to implement it and will let you know as soon as it is deployed.
We have implemented a fix for the issues with signable.co.uk, and signable.us, and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience. A full report will be published as soon as we have finished investigating the root cause.
We can confirm that our monitoring is showing that the issues impacting signable.co.uk, and signable.us have been resolved. A full post-mortem will be published as soon as it is available. If you continue to experience problems please contact our support team [email protected]. A full report will be published as soon as we have finished investigating the root cause. Thank you for your patience.
**US and UK Website Outage and Resolution - November 1st, 2024** We experienced a brief interruption of service on our UK and US websites on Friday, November 1st. This was caused by an unexpected error with a third party plugin. **Impact:** * The UK and US websites were temporarily unavailable. * Service was restored within 17 minutes. **Resolution:** Our team quickly implemented a temporary fix to bring the websites back online. Further investigation revealed potential contributing factors. We have addressed these issues and are implementing additional monitoring and improvements to prevent similar incidents in the future. Thank you for your patience.
We can confirm that our monitoring is showing that the issues impacting our Public API and parts of our web app have been resolved. A full post-mortem will be published as soon as it is available. If you continue to experience problems please contact our support team [email protected]. Thank you for your patience.
Yesterday at 1pm we received reports that customers were receiving unexpected error messages when using our system. This was due to a configuration problem with the new system that was deployed during a recent update.The issue was quickly identified and resolved within minutes by our technical team, with no significant impact on users. We have already taken steps to prevent this from happening again, including additional checks and reviews in our process. Thank you for your patience.
We are currently investigating the cause of why the Billing Page with the Signable app is hanging and unresponsive.
We can confirm that our monitoring is showing that the issues impacting the web app, API and Stripe API have been resolved. A full post-mortem will be published as soon as it is available. If you continue to experience problems please contact our support team [email protected]. Thank you for your patience.
On 21st October 2024, we received a handful of customer complaints that our Signable Billing page \(within the Signable app\) was unresponsive and showing only a constant ‘loading’ sign. We immediately investigated and diagnosed the issue, which was related to a small change in how legacy card payment methods are handled by our payment provider, Stripe. All of the customers affected now have access to the Billing page. **Incident Severity Level: 3** Thank you for your patience.
We are investigating an issue where emails are being sent at a significantly delayed paced.
This incident has been resolved.
## **Delayed sending of emails affecting document sending** Date: **2024-07-30** Duration: 14.29-15:44 #### Incident Summary: We received reports of delayed email processing, which meant envelopes were sending very slowly. Investigation revealed that in part of our infrastructure, a bottleneck had formed due a huge spike in additional load to normal activity. We were able to deploy further resources to clear the queue and normal service resumed shortly afterwards. To mitigate this happening in the future, we have increased the performance limits of our infrastructure to accommodate spikes in activity. As a precaution, we continue to monitor this area and have run queries to identify and manage any envelopes that may have been corrupted during this incident.