Signable incident

Identified - Document Signing - Unable to sign

Major Resolved View vendor source →

Signable experienced a major incident on April 28, 2026 affecting Web App and API and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 01:38 PM UTC
Resolved
Apr 28, 2026, 02:04 PM UTC
Duration
26m
Detected by Pingoru
Apr 28, 2026, 01:38 PM UTC

Affected components

Web AppAPISigning Page

Update timeline

  1. investigating Apr 28, 2026, 01:38 PM UTC

    We have identified a fix for the issues affecting document signing. We’re working to implement it and will let you know as soon as it is deployed.

  2. identified Apr 28, 2026, 01:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 28, 2026, 01:40 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Apr 28, 2026, 01:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 28, 2026, 02:04 PM UTC

    This incident has been resolved.