Signable incident

Investigating - Unable to create new envelopes

Critical Resolved View vendor source →

Signable experienced a critical incident on July 11, 2022 affecting Web App and API, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2022, 12:41 PM UTC
Resolved
Jul 11, 2022, 01:24 PM UTC
Duration
43m
Detected by Pingoru
Jul 11, 2022, 12:41 PM UTC

Affected components

Web AppAPI

Update timeline

  1. investigating Jul 11, 2022, 12:41 PM UTC

    We are investigating an issue impacting the web app where an error appears when trying to create a new envelope. We will share an update as soon as we have more information. Thank you for your patience.

  2. investigating Jul 11, 2022, 12:41 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 11, 2022, 12:42 PM UTC

    The issue also affects the public API.

  4. identified Jul 11, 2022, 12:58 PM UTC

    We have identified a fix for the issues affecting the web app and API. We’re working to implement it and will let you know as soon as it is deployed.

  5. monitoring Jul 11, 2022, 01:15 PM UTC

    We have implemented a fix for the issues affecting sending envelopes from the web app and API and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience.

  6. resolved Jul 11, 2022, 01:24 PM UTC

    This incident has been resolved.