Signable incident

Identified - Unable to create/modify/send envelopes

Critical Resolved View vendor source →

Signable experienced a critical incident on January 18, 2023 affecting Web App and API and 1 more component, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2023, 10:05 AM UTC
Resolved
Jan 18, 2023, 10:44 AM UTC
Duration
39m
Detected by Pingoru
Jan 18, 2023, 10:05 AM UTC

Affected components

Web AppAPIDocument Processing

Update timeline

  1. identified Jan 18, 2023, 10:05 AM UTC

    We have identified a fix for the issues affecting the creation, sending and editing of envelopes. We’re working to implement it and will let you know as soon as it is deployed.

  2. monitoring Jan 18, 2023, 10:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jan 18, 2023, 10:25 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jan 18, 2023, 10:44 AM UTC

    This incident has been resolved.