Signable incident

Identified - API & Web App - Degraded Performance

Minor Resolved View vendor source →

Signable experienced a minor incident on February 20, 2023 affecting Web App and API and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2023, 09:56 AM UTC
Resolved
Feb 20, 2023, 10:18 AM UTC
Duration
21m
Detected by Pingoru
Feb 20, 2023, 09:56 AM UTC

Affected components

Web AppAPIDocument ProcessingEmail

Update timeline

  1. identified Feb 20, 2023, 09:56 AM UTC

    We have identified a fix for the degraded performance affecting all services. We’re working to implement it and will let you know as soon as it is resolved.

  2. identified Feb 20, 2023, 10:05 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Feb 20, 2023, 10:11 AM UTC

    We have implemented a fix for the performance issues and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience.

  4. resolved Feb 20, 2023, 10:18 AM UTC

    This incident has been resolved.