Signable incident

Investigating - Public API - Blank responses are being returned when a request is made

Minor Resolved View vendor source →

Signable experienced a minor incident on March 29, 2023 affecting API, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Mar 29, 2023, 08:34 AM UTC
Resolved
Mar 29, 2023, 10:20 AM UTC
Duration
1h 46m
Detected by Pingoru
Mar 29, 2023, 08:34 AM UTC

Affected components

API

Update timeline

  1. investigating Mar 29, 2023, 08:34 AM UTC

    We are investigating an issue impacting the public API for some customers where making a request is resulting in a blank response. We will share an update as soon as we have more information. Thank you for your patience.

  2. identified Mar 29, 2023, 08:49 AM UTC

    We have identified a fix for the issues affecting the public API for some of our customers. We’re working to implement it and will let you know as soon as it is deployed.

  3. monitoring Mar 29, 2023, 08:57 AM UTC

    We have implemented a fix for the issues with the public API and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience.

  4. resolved Mar 29, 2023, 10:20 AM UTC

    We can confirm that our monitoring is showing that the issues impacting the public API have been resolved. If you continue to experience problems please contact our support team. Thank you for your patience.