Signable incident

Investigating - Downloading completed envelopes not working for some customers

Signable experienced a minor incident on March 29, 2023 affecting Web App, lasting 16h 35m. The incident has been resolved; the full update timeline is below.

Started: Mar 29, 2023, 02:36 PM UTC
Resolved: Mar 30, 2023, 07:11 AM UTC
Duration: 16h 35m
Detected by Pingoru: Mar 29, 2023, 02:36 PM UTC

Affected components

Web App

Update timeline

identified Mar 29, 2023, 02:36 PM UTC

We are investigating an issue impacting some customers who are experiencing issues downloading the completed envelope. We will share an update as soon as we have more information. Thank you for your patience.
monitoring Mar 29, 2023, 02:46 PM UTC

We have implemented a fix for the issues with the download links and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience.
resolved Mar 30, 2023, 07:11 AM UTC

This incident has been resolved.