Signable incident
Investigating - Degraded performance - Intermittent errors
Signable experienced a minor incident on March 30, 2023 affecting Web App and API, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 30, 2023, 12:14 PM UTC
We are investigating intermittent errors being reported in our monitoring system. We will share an update as soon as we have more information. Thank you for your patience.
- investigating Mar 30, 2023, 12:17 PM UTC
Symptoms reported include intermittent issues downloading envelopes and the system generally running slowly. We will share an update as soon as we have more information. Thank you for your patience.
- monitoring Mar 30, 2023, 01:06 PM UTC
We have implemented a fix for the issues affecting the web app and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience.
- resolved Mar 30, 2023, 01:31 PM UTC
We can confirm that our monitoring is showing that the intermittent issues impacting the downloads and slowness have been resolved. If you continue to experience problems please contact our support team. Thank you for your patience.