Signable incident

Investigating - Document uploading issues

Major Resolved View vendor source →

Signable experienced a major incident on March 31, 2023 affecting Web App and API and 1 more component, lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2023, 01:48 PM UTC
Resolved
Mar 31, 2023, 04:03 PM UTC
Duration
2h 14m
Detected by Pingoru
Mar 31, 2023, 01:48 PM UTC

Affected components

Web AppAPIDocument Processing

Update timeline

  1. investigating Mar 31, 2023, 01:48 PM UTC

    We are investigating an issue impacting the document uploading. We will share an update as soon as we have more information. Thank you for your patience.

  2. investigating Mar 31, 2023, 01:55 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 31, 2023, 02:11 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 31, 2023, 02:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 31, 2023, 04:03 PM UTC

    This incident has been resolved.