Signable incident

Stripe outage potentially affecting some Signable Accounts

Major Resolved View vendor source →

Signable experienced a major incident on June 2, 2023 affecting Stripe API, lasting 13h 44m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2023, 04:52 PM UTC
Resolved
Jun 03, 2023, 06:36 AM UTC
Duration
13h 44m
Detected by Pingoru
Jun 02, 2023, 04:52 PM UTC

Affected components

Stripe API

Update timeline

  1. monitoring Jun 02, 2023, 04:52 PM UTC

    Due to an outage with Stripe, our billing provider, some Signable accounts that are auto-renewing their plans whilst this outage is ongoing may experience issues sending envelopes. If you are experiencing issues, enabling overages will resolve this.

  2. monitoring Jun 02, 2023, 08:19 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Jun 02, 2023, 08:20 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 03, 2023, 06:36 AM UTC

    This issue has now been fixed by Stripe and any affected plan renewals have now been processed.