Signable incident
Investigating - Completed envelopes not being synced to third party integrations
Signable experienced a minor incident on June 9, 2023 affecting Document Processing, lasting 5h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 09, 2023, 09:05 AM UTC
We are investigating an issue impacting the Dropbox integration. We will share an update as soon as we have more information. Thank you for your patience.
- investigating Jun 09, 2023, 09:28 AM UTC
We are continuing to investigate and have identified the issue may be affecting the Google Drive integration too.
- monitoring Jun 09, 2023, 01:36 PM UTC
We have implemented a fix for the issues with webhooks and third-party integrations and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience.
- resolved Jun 09, 2023, 02:53 PM UTC
We can confirm that our monitoring is showing that the issues impacting webhooks and integrations have been resolved. If you continue to experience problems please contact our support team. Thank you for your patience.