Signable incident
Slow load times and inability to login across all services
Signable experienced a major incident on June 29, 2023 affecting Web App and API and 1 more component, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 29, 2023, 08:59 AM UTC
We are investigating slow loading times and inability to login across all services.
- investigating Jun 29, 2023, 09:21 AM UTC
We are continuing to investigate an issue impacting all services. We will share an update as soon as we have more information. Thank you for your patience.
- identified Jun 29, 2023, 09:33 AM UTC
We have identified a fix for the issues affecting all services. We’re working to implement it and will let you know as soon as it is deployed.
- identified Jun 29, 2023, 09:50 AM UTC
Services have recovered and are working as expected; however, scheduled reminders are delayed. We are working on this. Thank you again for your patience.
- monitoring Jun 29, 2023, 10:01 AM UTC
We have implemented a fix for the issues with the application and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. We continue to work on processing the backlog of envelope reminder and expiry jobs. Thank you for your patience.
- resolved Jun 29, 2023, 11:11 AM UTC
We can confirm that our monitoring is showing that the issues impacting the application have been resolved. We are working on processing the backlog of Reminder and Expiry notifications. If you continue to experience any other problems please contact our support team [email protected]. Thank you for your patience.