Signable incident

Resolved - Degraded Performance - Delay in email sending

Minor Resolved View vendor source →

Signable experienced a minor incident on September 1, 2023 affecting Email, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2023, 01:00 PM UTC
Resolved
Sep 01, 2023, 01:25 PM UTC
Duration
25m
Detected by Pingoru
Sep 01, 2023, 01:00 PM UTC

Affected components

Email

Update timeline

  1. investigating Sep 01, 2023, 01:00 PM UTC

    We are investigating intermittent delays in sending some emails. We will share an update as soon as we have more information. Thank you for your patience.

  2. monitoring Sep 01, 2023, 01:14 PM UTC

    We have implemented a fix for the issues with email sending and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience.

  3. resolved Sep 01, 2023, 01:25 PM UTC

    We can confirm that our monitoring is showing that the issues impacting email sending have been resolved. If you continue to experience problems please contact our support team [email protected]. Thank you for your patience.