Signable incident
Identified - Slow response time or failures in the application
Signable experienced a major incident on September 11, 2023 affecting Web App and API and 1 more component, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2023, 11:03 AM UTC
We are investigating an issue impacting the application database resulting in the web app being slow to lead and some processes failing. We will share an update as soon as we have more information. Thank you for your patience.
- investigating Sep 11, 2023, 11:14 AM UTC
We are continuing to investigate this issue.
- investigating Sep 11, 2023, 11:27 AM UTC
We are continuing to investigate this issue.
- identified Sep 11, 2023, 11:28 AM UTC
We have identified a fix for the issues affecting the application. We’re working to implement it and will let you know as soon as it is deployed.
- monitoring Sep 11, 2023, 11:48 AM UTC
We have implemented a fix for the issues with the service and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience.
- resolved Sep 11, 2023, 12:38 PM UTC
We can confirm that our monitoring is showing that the issues impacting the service have been resolved. If you continue to experience problems please contact our support team [email protected]. Thank you for your patience.