Signable experienced a minor incident on November 13, 2023 affecting Web App and API and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 13, 2023, 12:01 PM UTC
We are investigating an issue impacting the loading of the app. We will share an update as soon as we have more information. Thank you for your patience.
- monitoring Nov 13, 2023, 12:07 PM UTC
We have implemented a fix for the issues with the loading of the app and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience.
- resolved Nov 13, 2023, 12:16 PM UTC
We can confirm that our monitoring is showing that the issues impacting loading in the app have been resolved. If you continue to experience problems please contact our support team [email protected]. Thank you for your patience.
- postmortem Nov 14, 2023, 08:58 AM UTC
# What happened? On Monday 13th November, starting at 11:23am and resolved at 12:16pm our app and internal API experienced degraded performance due to an issue with our cloud provider’s \(AWS\) compute capacity. We didn’t experience any data loss or corruption during this time, just slower than normal service. Our auto-scaling could not scale up to meet the demand therefore, we provisioned more resources manually. Our cloud provider resolved this issue within minutes. # What are we doing about this? We’re investigating solutions to ensure we always have enough capacity to meet demand, even if auto-scaling fails.