Signable incident

Identified - DNS issues impacting some users when downloading documents and the API

Major Resolved View vendor source →

Signable experienced a major incident on December 24, 2023 affecting Web App and API, lasting 17h 16m. The incident has been resolved; the full update timeline is below.

Started
Dec 24, 2023, 03:31 PM UTC
Resolved
Dec 25, 2023, 08:48 AM UTC
Duration
17h 16m
Detected by Pingoru
Dec 24, 2023, 03:31 PM UTC

Affected components

Web AppAPI

Update timeline

  1. identified Dec 24, 2023, 03:31 PM UTC

    We have been experiencing some issues with our DNS servers for which we have implemented a fix. However the fix may take some time to propagate to all our customers and some customers may experience issues downloading documents or using the API. We hope these issues will resolve for the whole customer base within 72 hours.

  2. resolved Dec 25, 2023, 08:48 AM UTC

    This incident has been resolved.