Signable incident

Resolved - App outage impacting all features

Critical Resolved View vendor source →

Signable experienced a critical incident on January 15, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2024, 03:25 PM UTC
Resolved
Jan 15, 2024, 02:00 PM UTC
Duration
—
Detected by Pingoru
Jan 15, 2024, 03:25 PM UTC

Update timeline

  1. resolved Jan 15, 2024, 03:25 PM UTC

    We can confirm that our monitoring is showing that the issues impacting the app have been resolved. If you continue to experience problems please contact our support team [email protected]. Thank you for your patience.

  2. postmortem Jan 15, 2024, 03:43 PM UTC

    # What happened? On Monday, 15th January, starting at 2:15pm and resolved at 2:24:pm our app and internal API experienced a complete outage due to a misconfiguration when rolling out a new cache service. We did not experience any data loss or corruption of data during this time. ‌ The misconfiguration was spotted and rectified quickly, leading to the service resuming not long after. # What are we doing about this? We’ve identified the cause of the misconfiguration, and are putting solutions in place to ensure these things are handled before they affect our services.