Signable Outage History

Signable is up right now

Signable had 13 outages in the last 2 years totaling 10h 53m of downtime — averaging 0.5 incidents per month.

There were 13 Signable outages since May 21, 2024 totaling 10h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.signable.co.uk

Major April 28, 2026

Identified - Document Signing - Unable to sign

Detected by Pingoru
Apr 28, 2026, 01:38 PM UTC
Resolved
Apr 28, 2026, 02:04 PM UTC
Duration
26m
Affected: Web AppAPISigning Page
Timeline · 5 updates
  1. investigating Apr 28, 2026, 01:38 PM UTC

    We have identified a fix for the issues affecting document signing. We’re working to implement it and will let you know as soon as it is deployed.

  2. identified Apr 28, 2026, 01:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 28, 2026, 01:40 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Apr 28, 2026, 01:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 28, 2026, 02:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 8, 2025

Issues affecting the Web App

Detected by Pingoru
Dec 08, 2025, 10:31 AM UTC
Resolved
Dec 08, 2025, 10:59 AM UTC
Duration
28m
Affected: Web App
Timeline · 4 updates
  1. investigating Dec 08, 2025, 10:31 AM UTC

    We have identified an issue affecting the web application. We will post a further update shortly.

  2. identified Dec 08, 2025, 10:43 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 08, 2025, 10:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 08, 2025, 10:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 4, 2025

Degraded performance of Public API

Detected by Pingoru
Mar 04, 2025, 12:33 PM UTC
Resolved
Mar 04, 2025, 12:45 PM UTC
Duration
12m
Affected: API
Timeline · 3 updates
  1. identified Mar 04, 2025, 12:33 PM UTC

    We have identified an issue affecting the API that is causing some requests to time out. We have determined the root cause, and we are actively implementing a fix.

  2. monitoring Mar 04, 2025, 12:35 PM UTC

    We have identified a fix for the issue affecting the API. The fix has been deployed, and we will continue to monitor the situation.

  3. resolved Mar 04, 2025, 12:45 PM UTC

    We can confirm that our monitoring shows that the issues impacting the API have been resolved. If you continue to experience problems, please contact our support team at [email protected]. A full report will be published as soon as we have finished investigating the root cause. Thank you for your patience.

Read the full incident report →

Major February 6, 2025

Login unavailable

Detected by Pingoru
Feb 06, 2025, 08:52 AM UTC
Resolved
Feb 06, 2025, 09:43 AM UTC
Duration
50m
Affected: Web AppLogin via www.Signable.co.uk
Timeline · 4 updates
  1. identified Feb 06, 2025, 08:52 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Feb 06, 2025, 09:16 AM UTC

    We have identified a fix for the issues affecting app logins and envelope signing. We’re working to implement it and will let you know as soon as it is deployed.

  3. monitoring Feb 06, 2025, 09:28 AM UTC

    Login and envelope signing issues have recovered and we are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience. A full report will be published as soon as we have finished investigating the root cause.

  4. resolved Feb 06, 2025, 09:43 AM UTC

    We can confirm that our monitoring is showing that the issues impacting login have been resolved. A full post-mortem will be published as soon as it is available. If you continue to experience problems please contact our support team [email protected]. A full report will be published as soon as we have finished investigating the root cause. Thank you for your patience.

Read the full incident report →

Notice February 4, 2025

Identified - Public API - Unable to send envelopes

Detected by Pingoru
Feb 04, 2025, 10:46 AM UTC
Resolved
Feb 04, 2025, 10:56 AM UTC
Duration
10m
Affected: API
Timeline · 3 updates
  1. identified Feb 04, 2025, 10:46 AM UTC

    We have identified a fix for the issues affecting the Public API, including the inability to send envelopes. We’re working to implement it and will let you know as soon as it is deployed.

  2. monitoring Feb 04, 2025, 10:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 04, 2025, 10:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 20, 2025

Delay in sending emails that have PDF's attached

Detected by Pingoru
Jan 20, 2025, 03:28 PM UTC
Resolved
Jan 20, 2025, 03:50 PM UTC
Duration
22m
Affected: Email
Timeline · 2 updates
  1. identified Jan 20, 2025, 03:28 PM UTC

    We have identified a fix for the issues affecting email with PDF's attached. We’re working to implement it and will let you know as soon as it is deployed. Emails that don't have PDF's attached are working as expected.

  2. resolved Jan 20, 2025, 03:50 PM UTC

    We can confirm that our monitoring is showing that the issues impacting sending emails that have attachments have been resolved. We are now working to send the emails that have been delayed. A full post-mortem will be published as soon as it is available. If you continue to experience problems please contact our support team [email protected]. A full report will be published as soon as we have finished investigating the root cause. Thank you for your patience.

Read the full incident report →

Major November 28, 2024

Unable to add fields in the document setup

Detected by Pingoru
Nov 28, 2024, 10:10 AM UTC
Resolved
Nov 28, 2024, 10:33 AM UTC
Duration
22m
Affected: Web App
Timeline · 4 updates
  1. investigating Nov 28, 2024, 10:10 AM UTC

    We are currently investigating an issue where an infinite loading state is displayed to users when trying to add fields.

  2. investigating Nov 28, 2024, 10:10 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 28, 2024, 10:18 AM UTC

    We have identified the issue and implemented a fix. If you are still experiencing issues, please refresh your browser.

  4. resolved Nov 28, 2024, 10:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 1, 2024

signable.co.uk and signable.us sites are inaccessible

Detected by Pingoru
Nov 01, 2024, 12:53 PM UTC
Resolved
Nov 01, 2024, 02:44 PM UTC
Duration
1h 51m
Affected: Login via www.Signable.co.uk
Timeline · 5 updates
  1. investigating Nov 01, 2024, 12:53 PM UTC

    We are currently investigating this issue.

  2. identified Nov 01, 2024, 01:01 PM UTC

    We have identified a fix for the issues affecting signable.co.uk, and signable.us. We’re working to implement it and will let you know as soon as it is deployed.

  3. monitoring Nov 01, 2024, 01:16 PM UTC

    We have implemented a fix for the issues with signable.co.uk, and signable.us, and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience. A full report will be published as soon as we have finished investigating the root cause.

  4. resolved Nov 01, 2024, 02:44 PM UTC

    We can confirm that our monitoring is showing that the issues impacting signable.co.uk, and signable.us have been resolved. A full post-mortem will be published as soon as it is available. If you continue to experience problems please contact our support team [email protected]. A full report will be published as soon as we have finished investigating the root cause. Thank you for your patience.

  5. postmortem Nov 06, 2024, 09:26 AM UTC

    **US and UK Website Outage and Resolution - November 1st, 2024** We experienced a brief interruption of service on our UK and US websites on Friday, November 1st. This was caused by an unexpected error with a third party plugin. **Impact:** * The UK and US websites were temporarily unavailable. * Service was restored within 17 minutes. **Resolution:** Our team quickly implemented a temporary fix to bring the websites back online. Further investigation revealed potential contributing factors. We have addressed these issues and are implementing additional monitoring and improvements to prevent similar incidents in the future. Thank you for your patience.

Read the full incident report →

Minor October 30, 2024

Resolved - API and App - Returning Unexpected Errors

Detected by Pingoru
Oct 30, 2024, 12:01 PM UTC
Resolved
Oct 30, 2024, 12:01 PM UTC
Duration
—
Affected: Web AppAPI
Timeline · 2 updates
  1. resolved Oct 30, 2024, 12:01 PM UTC

    We can confirm that our monitoring is showing that the issues impacting our Public API and parts of our web app have been resolved. A full post-mortem will be published as soon as it is available. If you continue to experience problems please contact our support team [email protected]. Thank you for your patience.

  2. postmortem Oct 30, 2024, 12:01 PM UTC

    Yesterday at 1pm we received reports that customers were receiving unexpected error messages when using our system. This was due to a configuration problem with the new system that was deployed during a recent update.The issue was quickly identified and resolved within minutes by our technical team, with no significant impact on users. We have already taken steps to prevent this from happening again, including additional checks and reviews in our process. Thank you for your patience.

Read the full incident report →

Minor October 21, 2024

Billing Page Unresponsive

Detected by Pingoru
Oct 21, 2024, 10:16 AM UTC
Resolved
Oct 21, 2024, 11:14 AM UTC
Duration
58m
Affected: Web AppAPIStripe API
Timeline · 3 updates
  1. investigating Oct 21, 2024, 10:16 AM UTC

    We are currently investigating the cause of why the Billing Page with the Signable app is hanging and unresponsive.

  2. resolved Oct 21, 2024, 11:14 AM UTC

    We can confirm that our monitoring is showing that the issues impacting the web app, API and Stripe API have been resolved. A full post-mortem will be published as soon as it is available. If you continue to experience problems please contact our support team [email protected]. Thank you for your patience.

  3. postmortem Oct 21, 2024, 01:06 PM UTC

    On 21st October 2024, we received a handful of customer complaints that our Signable Billing page \(within the Signable app\) was unresponsive and showing only a constant ‘loading’ sign. We immediately investigated and diagnosed the issue, which was related to a small change in how legacy card payment methods are handled by our payment provider, Stripe. All of the customers affected now have access to the Billing page. **Incident Severity Level: 3** Thank you for your patience.

Read the full incident report →

Major July 30, 2024

Delayed sending of emails affecting document sending

Detected by Pingoru
Jul 30, 2024, 02:26 PM UTC
Resolved
Jul 30, 2024, 03:29 PM UTC
Duration
1h 2m
Affected: Web AppAPIEmail
Timeline · 3 updates
  1. investigating Jul 30, 2024, 02:26 PM UTC

    We are investigating an issue where emails are being sent at a significantly delayed paced.

  2. resolved Jul 30, 2024, 03:29 PM UTC

    This incident has been resolved.

  3. postmortem Aug 08, 2024, 09:03 AM UTC

    ## **Delayed sending of emails affecting document sending** Date: **2024-07-30** Duration: 14.29-15:44 #### Incident Summary: We received reports of delayed email processing, which meant envelopes were sending very slowly. Investigation revealed that in part of our infrastructure, a bottleneck had formed due a huge spike in additional load to normal activity. We were able to deploy further resources to clear the queue and normal service resumed shortly afterwards. To mitigate this happening in the future, we have increased the performance limits of our infrastructure to accommodate spikes in activity. As a precaution, we continue to monitor this area and have run queries to identify and manage any envelopes that may have been corrupted during this incident.

Read the full incident report →