Signable incident
Delayed sending of emails affecting document sending
Signable experienced a major incident on July 30, 2024 affecting Web App and API and 1 more component, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2024, 02:26 PM UTC
We are investigating an issue where emails are being sent at a significantly delayed paced.
- resolved Jul 30, 2024, 03:29 PM UTC
This incident has been resolved.
- postmortem Aug 08, 2024, 09:03 AM UTC
## **Delayed sending of emails affecting document sending** Date: **2024-07-30** Duration: 14.29-15:44 #### Incident Summary: We received reports of delayed email processing, which meant envelopes were sending very slowly. Investigation revealed that in part of our infrastructure, a bottleneck had formed due a huge spike in additional load to normal activity. We were able to deploy further resources to clear the queue and normal service resumed shortly afterwards. To mitigate this happening in the future, we have increased the performance limits of our infrastructure to accommodate spikes in activity. As a precaution, we continue to monitor this area and have run queries to identify and manage any envelopes that may have been corrupted during this incident.