Signable experienced a minor incident on October 21, 2024 affecting Web App and API and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2024, 10:16 AM UTC
We are currently investigating the cause of why the Billing Page with the Signable app is hanging and unresponsive.
- resolved Oct 21, 2024, 11:14 AM UTC
We can confirm that our monitoring is showing that the issues impacting the web app, API and Stripe API have been resolved. A full post-mortem will be published as soon as it is available. If you continue to experience problems please contact our support team [email protected]. Thank you for your patience.
- postmortem Oct 21, 2024, 01:06 PM UTC
On 21st October 2024, we received a handful of customer complaints that our Signable Billing page \(within the Signable app\) was unresponsive and showing only a constant ‘loading’ sign. We immediately investigated and diagnosed the issue, which was related to a small change in how legacy card payment methods are handled by our payment provider, Stripe. All of the customers affected now have access to the Billing page. **Incident Severity Level: 3** Thank you for your patience.