signable.co.uk and signable.us sites are inaccessible

Update timeline

1. investigating Nov 01, 2024, 12:53 PM UTC

   We are currently investigating this issue.

2. identified Nov 01, 2024, 01:01 PM UTC

   We have identified a fix for the issues affecting signable.co.uk, and signable.us. We’re working to implement it and will let you know as soon as it is deployed.

3. monitoring Nov 01, 2024, 01:16 PM UTC

   We have implemented a fix for the issues with signable.co.uk, and signable.us, and are monitoring the situation. We will share an update as soon as we can confirm it has been fully resolved. Thank you for your patience. A full report will be published as soon as we have finished investigating the root cause.

4. resolved Nov 01, 2024, 02:44 PM UTC

   We can confirm that our monitoring is showing that the issues impacting signable.co.uk, and signable.us have been resolved. A full post-mortem will be published as soon as it is available. If you continue to experience problems please contact our support team [email protected]. A full report will be published as soon as we have finished investigating the root cause. Thank you for your patience.

5. postmortem Nov 06, 2024, 09:26 AM UTC

   **US and UK Website Outage and Resolution - November 1st, 2024** We experienced a brief interruption of service on our UK and US websites on Friday, November 1st. This was caused by an unexpected error with a third party plugin. **Impact:** * The UK and US websites were temporarily unavailable. * Service was restored within 17 minutes. **Resolution:** Our team quickly implemented a temporary fix to bring the websites back online. Further investigation revealed potential contributing factors. We have addressed these issues and are implementing additional monitoring and improvements to prevent similar incidents in the future. Thank you for your patience.